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Frequently Asked Questions

[/et_pb_pb_cta][/et_pb_column][et_pb_column type=»1_2″ _builder_version=»4.16″ custom_padding=»||||» global_colors_info=»{}» custom_padding__hover=»||||»][et_pb_blurb title=»General Enquiries» image=»https://turismopatagonia.ar/wp-content/uploads/2022/12/General-Enquiries.png» alt=»tourism in Patagonia Bariloche» content_max_width=»100%» admin_label=»FAQ Accordion - Impi - General Enquiries - Icon 96 x 90 pixels» _builder_version=»4.21.0″ header_font=»Playfair Display|700|||||||» header_text_align=»left» header_text_color=»#e5c2c2c2″ header_font_size=»20px» header_letter_spacing=»0.4px» header_line_height=»120%» body_font=»Lato||||||||» body_text_align=»left» body_text_color=»#ffffffff» body_font_size=»16px» body_line_height=»170%» custom_padding=»48px|8%|45px|46px» custom_padding_tablet=»40px|20px|40px|40px|» custom_padding_phone=»» custom_padding_last_edited=»on|tablet» animation=»off» hover_enabled=»0″ custom_css_before=» content: ;|| display: block;|| background-color: #d2d8d7;|| width: 25px;|| height: 25px;|| position: absolute;|| bottom: 0;|| left: 0;|| transition: all 400ms cubic-bezier(0.23,1,0.32,1);|| box-shadow: 0 0 0 0 2px #d2d8d7;» custom_css_main_element=»position: relative;|| overflow: visible;» custom_css_blurb_image=» margin-bottom: 24px;» custom_css_blurb_title=»padding-bottom: 14px;» custom_css_blurb_content=»text-align: left;» border_radii=»on|1px|1px|1px|1px|1px|1px» border_width_all=»2px» border_color_all=»rgba(235,237,238,0.2)» locked=»off» global_colors_info=»{}» sticky_enabled=»0″]

Can't find the answer? Don't worry, our award winning support team will help you. tourism in Patagonia Bariloche

[/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row column_structure=»1_2,1_2″ use_custom_gutter=»on» gutter_width=»2″ admin_label=»FAQ #2″ _builder_version=»4.16″ background_size=»initial» background_position=»top_left» background_repeat=»repeat» max_width=»1175px» use_custom_width=»on» custom_width_px=»1175px» collapsed=»off» global_colors_info=»{}»][et_pb_column type=»1_2″ _builder_version=»4.16″ custom_padding=»||||» custom_css_main_element=»margin-bottom: 0 !important;» global_colors_info=»{}» custom_padding__hover=»|||||»][et_pb_accordion open_toggle_text_color=»#e5c2c2c2″ open_toggle_background_color=»#ffffffff» closed_toggle_text_color=»#ffffffff» closed_toggle_background_color=»#ffffffff» toggle_icon=»C||divi|||400″ icon_color=»#ffffffff» admin_label=»FAQ Accordion - Impi - Accordion» _builder_version=»4.21.0″ toggle_font=»Lato||||||||» toggle_text_align=»left» toggle_font_size=»18px» toggle_letter_spacing=»0.4px» toggle_line_height=»120%» body_font=»Lato||||||||» body_text_align=»left» body_text_color=»#ffffffff» body_font_size=»16px» body_letter_spacing=»0.3px» body_line_height=»170%» text_orientation=»left» custom_margin=»||||0px» hover_enabled=»0″ custom_css_toggle=»padding: 0;||margin-bottom: 22px !important;||transition: 0.3s;» custom_css_open_toggle=» padding-top: 8px !important;» custom_css_toggle_title=»font-weight: 400;|| padding: 21px 50px 21px 25px !important;» custom_css_toggle_icon=» padding-right: 0px;|| font-size: 30px;|| content: 43;|| top: 50%;||right: 16px;» custom_css_toggle_content=» padding: 0 25px 0 !important;|| margin-bottom: 30px;||margin-top: -4px;» border_width_all=»2px» border_color_all=»#595a5a5a» locked=»off» global_colors_info=»{}» sticky_enabled=»0″][et_pb_accordion_item title=»What is the fastest way to contact you?» open=»on» _builder_version=»4.19.2″ background_color=»#35353535″ global_colors_info=»{}»]

If you need to contact us for any reason, the fastest way is by phone:

1. Landline Phone: +54-294-4421355
2. Cell Phone: +549-294-4957959 (at this number it is also possible to call by whatsapp).

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In case you do not feel well enough to participate in the activities you have booked, we ask you to notify our customer service lines as soon as possible so that we can notify the company providing the service. We will request a medical certificate as a backup, please note that the terms mentioned in the travel contract (Terms and Conditions). tourism in Patagonia Bariloche

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In the event that you are unable to participate in the activities you have booked, we ask that you notify our customer service lines as soon as possible so that we can notify the company providing the service. In all cases the terms mentioned in the travel contract apply, Terms and Conditions.

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Most of the excursions we offer are not cancelled due to weather conditions. Rain, wind and snow are frequent in Patagonia that is why the activities are carried out in almost any weather, we depend on the decision made by the service provider.tourism in Patagonia Bariloche

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Most of the excursions we offer are not cancelled due to weather conditions. Rain, wind and snow are frequent in Patagonia, that is why the activities can be carried out in almost any weather, depending on the decision made by the service provider.

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The prices of the excursions do not include entrance fees inside the National Park or boarding fees in the case of lake excursions.

These taxes are paid on the day the activity is carried out when entering the activity.tourism in Patagonia Bariloche

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All rates are expressed per person, unless otherwise indicated within the activity or package. tourism in Patagonia Bariloche

[/et_pb_accordion_item][/et_pb_accordion][/et_pb_column][et_pb_column type=»1_2″ _builder_version=»4.16″ custom_padding=»||||» global_colors_info=»{}» custom_padding__hover=»||||»][et_pb_accordion open_toggle_text_color=»#e5c2c2c2″ open_toggle_background_color=»#ffffff» closed_toggle_text_color=»#ffffffff» closed_toggle_background_color=»#ffffffff» icon_color=»#ffffffff» admin_label=»FAQ Accordion - Impi - Accordion» _builder_version=»4.21.0″ toggle_font=»Lato||||||||» toggle_text_align=»left» toggle_font_size=»18px» toggle_letter_spacing=»0.4px» toggle_line_height=»120%» body_font=»Lato||||||||» body_text_align=»left» body_text_color=»#ffffffff» body_font_size=»16px» body_letter_spacing=»0.3px» body_line_height=»170%» text_orientation=»left» max_width_tablet=»» max_width_phone=»» max_width_last_edited=»on|desktop» custom_margin=»||||-4px» hover_enabled=»0″ custom_css_toggle=»padding: 0;||margin-bottom: 22px !important;||transition: 0.3s;» custom_css_open_toggle=» padding-top: 8px !important;» custom_css_toggle_title=»font-weight: 400;|| padding: 21px 50px 21px 25px !important;» custom_css_toggle_icon=» padding-right: 0px;|| font-size: 30px;|| content: 43;|| top: 50%;||right: 16px;» custom_css_toggle_content=» padding: 0 25px 0 !important;|| margin-bottom: 30px;||margin-top: -4px;» border_width_all=»2px» border_color_all=»#595a5a5a» global_colors_info=»{}» sticky_enabled=»0″][et_pb_accordion_item title=»How can I book a service ?» open=»on» _builder_version=»4.19.2″ background_color=»#35353535″ global_colors_info=»{}»]

The steps are as follows:

1. Choose an activity of your interest, select the number of passengers, select the estimated date of travel.
2. Enter a contact email, a phone number and confirm your reservation.
3. Make the payment on line by the chosen means (you have the option of a partial payment as a deposit and then cancel it at the agency), once confirmed, you will receive your reservation voucher by e-mail.

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The reservation is confirmed at the moment the payment is made, and you will receive a confirmation email. In case you have made a partial payment, a reservation request is generated and the reservation is confirmed at the moment the total payment is made at the agency prior to the excursion.

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To book on the spot we invite you to call our contact lines and we will manage the reservation by that means.

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In order to make any kind of change in your reservation it is essential that you contact our customer service department. Once you communicate your needs to us, our staff will do everything possible to fulfill your request. Changes can be made up to 24 hours before your excursion.

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In the case of large groups, it is advisable to contact customer service in order to meet the needs of the group.tourism in Patagonia Bariloche

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To make the reservation you can make transfers or deposits, with credit or debit card, and with Paypal or Mercado Pago.

You can also choose the option of paying in cash at destination but it will be necessary to pay a deposit through the web page. tourism in Patagonia Bariloche

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Most of the time it is possible to look for you by your lodging, but there are some cases that we cannot do it, (either because the lodging is difficult to access for vehicles or is outside the established search radius) for this reason at the time of confirming the reservation you will be asked for your lodging place and we will coordinate the closest possible meeting point, it can be the same lodging or a point agreed during the management of the reservation.tourism in Patagonia Bariloche

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When making a reservation, each voucher will indicate the time at which we will pick you up at the agreed meeting point, the same is approximate plus / minus fifteen minutes (+-15 min) for example if the meeting time is at 09:00 am. We recommend you to be ready at 08:45 am and wait until 09:15 am.

This is due to the fact that up to 20 passengers can travel in a transport van with different meeting points each and it is impossible for us to reach all of them at the same time.

After the indicated time we kindly ask you to contact us in order to verify where the vehicle that will transport you is located. tourism in Patagonia Bariloche

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